Context
I worked as a Founding Product Designer for a claims filing app based in New York, NY. In my role, I designed the mobile app from 0 to 1, working closely with engineers and PM's to evolve the design language as the team prioritized internal product milestones.
Throughout the process, I designed with these key questions in mind: how can I make the complicated filing process clear? How can we strike the right balance between approachability while establishing trust and credibility?
Because there's a lot of scammers and spammers online, users are understandably skeptical about any service that claims to help them – especially one that involves recouping unclaimed money. Since we ask for sensitive personal information to file a claim, I tried to embed elements of trust and incentives to create a feeling that we're guiding users throughout the process.
Mobile interaction from discovering eligible claims to withdrawing claims as a payout to your account
Discovery Screen. Legal tech can be dense and unfamiliar. I tried to restore the friendliness of the tech-company by embedding soft, pastel colors and illustrations, as well as making it easy for any user to know what clams they might be eligible for
Claims Details page – prioritized key facts for users
Payout history that summarizes past filing as well as pending/active claims
Claims payout process can take anywhere from couple months to a year. To assure users that the claims is still processing and to align expectations, I embedded a timeline in the claims box.
For claims that need sattention
Payout page. We wanted to highlight that this is an app that helps you recover money, not charge you. I wanted to dedicate a material amount of mobile real estate in conveying the potential that user has in earning money by using the app.
Payout details page summarizing transaction details.
Connect bank account flow
