iOS, Android & Web App Design
Nina McNamara
Overview 🔎
Product delivery and team building to enable alpha, beta and launch of a high-priority strategic bet as part of ClearScore’s 2023 strategy.
User Focus
Customers who have missed three or more credit payments need guidance and tools to get back on track.
Business Focus
The unsecured debt market is a multi-billion pound opportunity in the UK. ClearScore is trusted by their 13m+ customer base to connect them with the best financial products. In the cost of living crisis, it is vital that customers avoid unsafe credit.
Methods & Process
Product Delivery, Service Design, Process Mapping, Alpha & Beta testing, Workshop design & facilitation, User Research, Product Design, team building, senior stakeholder management, design leadership.
Outcomes
Clear product direction and defined phased release plan
Alpha, beta and launch designs defined
100% team trust (increased from 30% in team health survey)
Design progression for mobile and web
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Posted Sep 20, 2023
New proposition launch for leading credit score provider, ClearScore
