The client offers "The Paradigm Shift: A Civic Leader's Guide to Solving Homelessness," a 60-minute, self-paced online course. The program is designed for Civic Leaders and Change Makers—including elected officials, government staff, and nonprofit leaders—and is based on 15+ years of on-the-ground experience. Its core mission is to shift the broken status quo of decentralized and fragmented service delivery by providing a new mental model and framework (STEPS) for creating effective, aligned, and measurable homeless systems of care. The course is positioned as a resource-packed primer for driving rapid, sustainable systemic change.