Rupa Health Patient Portal

Role: Product Designer Year: 2023 Platforms: Desktop, mobile web

Rupa Health is a platform that helps functional medicine practitioners order, track, and manage results from 30+ different lab companies with 3000+ tests in one interface.

Rupa’s patient portal was initially designed to provide clear status updates and instructions for patients after their practitioners ordered lab tests via Rupa.

But the patient portal lacked some standard security measures at login/signup. We also learned from practitioner feedback that the portal was oftentimes more confusing than helpful for their patients. Lab order statuses weren’t correct and lab test instructions weren’t clear enough, so patients ended up reaching out to practitioners for clarification. This frustrated practitioners because Rupa is supposed to save them time with labs. So we knew we had to solve this problem.

Mobile-first design was extremely important for this project since the majority of patients accessed their portals on their mobile devices. I worked alongside the Head of Design to ensure the flow from account creation to viewing ordered lab tests in the portal was seamless and followed Rupa’s brand voice and visual direction.

Because we also needed to improve the security of the patient portal login/signup flow, I collaborated closely with the engineer on the project on form UX and behavior. This involved a lot of back and forth with password fields and when and where to throw errors to ensure a smooth experience. I especially appreciated how quickly we were able to iterate on this step of the project.

We released a mobile-friendly patient portal with drastically improved security measures and a modular design foundation that easily allowed for more features in the future, such as tracking lab test results and booking blood draw appointments. Patients are able to easily check lab order status, refer to the portal for specific lab test instructions and feel confident that they can complete the test without contacting their practitioner.