Developing Customer Experience Strategy for Startup Tech Company
Tadiwanashe Hove
Project Manager
Customer Success Manager
Customer Support Representative
Asana
Looker
Microsoft Power BI
Bolt
The aim of the project was to target customer segments, conduct a competitive analysis, create a customer journey map, identify metrics for measuring customer experience, develop a strategy, create an action plan, monitor and evaluate the strategy, and continuously improve it based on feedback and performance metrics.