Successful Referral Management Strategy for Specialty Clinic
Bethany Burns
Led a team of Specialty Referral Coordinators, managed incoming specialty referrals, oversaw hiring for the team, and managed stakeholders for Specialty Clinics.
I worked with the Vice President, Directors, Physicians, Managers, and cross-functional teams to develop a new system for processing incoming referrals to Specialty Clinics at Asante Physician Partners.
My system decreased insurance and clinic denials for consultations by 82% in six months, leading to more patients being seen, a higher clinic KPI, and increased revenue.
The patient satisfaction score increased dramatically, and providers were able to see more patients in a more efficient consultation appointment.
Inter-departmental cooperation and satisfaction also increased.
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Posted Jul 24, 2024
Led a team of Specialty Referral Coordinators, managed incoming specialty referrals, oversaw hiring for team, and managed stakeholders for Specialty Clinics.
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