I worked with the Vice President, Directors, Physicians, Managers, and cross-functional teams to develop a new system for processing incoming referrals to Specialty Clinics at Asante Physician Partners.

My system decreased insurance and clinic denials for consultations by 82% in six months, leading to more patients being seen, a higher clinic KPI, and increased revenue.

The patient satisfaction score increased dramatically, and providers were able to see more patients in a more efficient consultation appointment.

Inter-departmental cooperation and satisfaction also increased.