POP Network - Decentralized Future of Creator Economy

Operations Lead and PM for a Creator Economy Blockchain Startup

Ran the internal operations of a blockchain startup, from the MVP conception stage to the migration from the Ethereum blockchain network to the Binance Smart Chain. Worked with the CEO directly to help manage a 10-person team.

Conducted an Agile transformation within the organization to streamline the development processes, starting with the MVP launch.

Established a new talent acquisition/evaluation and interviewing process for bringing on new hires.

Supported the CEO and created new team member onboarding and employee termination processes.

Managed all team software tools and accounts by initially setting them up for the project and ensuring that all were consolidated in one place.

Worked closely with the product team to provide community and development team feedback when planning future features.

Helped manage the startup community by conducting weekly community calls and taking end-user feedback into consideration for the startup operations, marketing, and development.

Wrote up the initial processes for almost every single key function of the organization (development, product, marketing, HR, and community management).

Documented the key product and company information and FAQs while maintaining an external knowledge base.

Managed the community-reported bugs and issues through HubSpot by supporting the development team.