FINANCIAL ACCOUNT

Provide excellent customer service through active listening. Work with confidential customer information in a secure manner. Aim to resolve issues on the first call by being proactive. Appropriately and adequately communicate with customers. Responsibilities:

Handle incoming customer inquiries through various communication channels (phone, email, chat)

Provide accurate and timely information to customers regarding their inquiries or concerns.

Resolve customer complaints and escalate complex issues to the appropriate departments.