Erika Carpio
Marketing Team Lead | Support Driven
Time period: Transitioned from Marketing Communication Copywriter and Analyst (July 2021- December 2021) to Marketing Team Lead from January 1st, 2022 - August 2022.
Overview:
Support Driven is an online community of more than 10,000 Slack members. As the Marketing Team Lead at Support Driven, my past role extended beyond planning, social media and communication strategy development for internal and client campaigns, execution, and reporting. I served as the primary point of contact for all communication campaigns, managed diverse communication channels (newsletter, Slack, website, Twitter, and LinkedIn), built documentation and processes for the communication team, and led projects.
Key Achievements and Responsibilities:
Accomplishments:
1. Mentorship and Team Growth: Transformed into a team lead role, providing guidance, mentorship, and continuous support, facilitating professional growth, teamwork, and strategy improvement. Introduced reverse shadowing for copywriting creation, step-by-step guides for Newsletter and Community Flyer creation, content curation, and made sure Brand Guidelines were being followed.
2. Streamlined Internal Processes:
3. Campaign Request Form and Onboarding Guidelines:
4. Enhanced Click-Through Rates (CTR):
4. Support Driven Leadership Summit 2022:
Played a key part in the landing page for the Support Driven Leadership Summit in Portland, mastering Squarespace and documenting creative workarounds for future use.
5. Efficient Tools:
My multifaceted role as Marketing Team Lead at Support Driven showcased my ability to strategize, execute, mentor, streamline processes, and enhance communication for impactful marketing campaigns, while also introducing effective onboarding practices and elevating CTR across different communication marketing campaigns.