Client's Goal: A high-end fashion boutique in Los Angeles needed 24/7 customer support without tripling their payroll budget.

Challenges: Their support team was drowning in repetitive questions. Order tracking inquiries ate up 40% of their time. Customers messaging after hours got zero response. Weekend shoppers had to wait until Monday. The math was brutal: 500 conversations monthly meant 67 hours of manual work at $1,500 per month, with no coverage when the team clocked out.

Solution & Approach: I built a self-hosted AI support system using n8n as the backend automation engine, UChat for the chat interface, and GPT-4o-mini through OpenRouter for the AI brain. The system connects directly to their Shopify store through two API endpoints. One handles product recommendations based on real inventory. The other pulls order tracking data and delivery status instantly. I added a 1,000-message memory buffer so conversations feel human instead of robotic. For escalations, the agent creates Zendesk tickets automatically when it hits something complex. I mirrored the same logic for email support through their Outlook inbox, maintaining conversation threads so customers always get context. The system includes automatic fallback models, so if the primary AI goes down, backup kicks in without dropping conversations.

Key Features: • Handles up to 500+ conversations per month with instant 24/7 responses • Maintains context across entire conversations using 1,000-message memory • Real-time Shopify integration for order tracking and product recommendations • Smart escalation routing to Zendesk only for complex issues requiring human judgment • Dual-channel support through both chat and email with unified AI logic

Results: The boutique went from 67 hours of manual support work to 7 hours handling only escalations. That's a 10x capacity multiplier. Their team now focuses on high-value conversations where humans actually add something. Costs dropped from $1,500 monthly to around $100 (n8n self-hosted is free, UChat runs $15/month, API costs about $20/month, plus 7 hours of human time for escalations). Monthly savings of $1,400 translates to $17,000 annually. The system resolves 90% of order tracking queries without human involvement. Response times went from hours to seconds, including weekends and holidays. The cost stays flat whether they handle 500 conversations or 2,000, scaling without adding headcount.

Ready to automate your customer support without sacrificing quality? I'll show you exactly how to build this for your specific business, whether you're handling 500 or 5,000 conversations monthly.

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