Overview I analyzed 1,906 raw

Overview

I analyzed 1,906 raw customer reviews to identify what customers complain about and which areas the business should improve first.

Key Deliverables:

Theme & Sentiment Classification: Grouped text reviews into 13 key business themes and calculated the number of negative, neutral, and positive mentions for each category.

Data Visualization: Created charts showing the exact distribution of sentiment and a breakdown of negative reviews by volume to highlight the main operational priorities.

Priority Action Plan: Provided a structured table with recommended fixes and estimated business impact for every analyzed theme.

Business Value This report simplifies large amounts of text into clear charts and tables, allowing management to see their top operational risks and immediately prioritize maintenance and cleanliness updates.