"I had the pleasure of working with Mia where her contributions were met with delight. Her work is user centric and she is an expert when it comes to applying UI design patterns effectively. Providing project contributions such as user journey diagrams, information architecture and wireframes, Mia helped the rest of the team visualize user needs, and then turned those needs into intuitive UI designs."

Angelo Katsaros Senior UX Designer and Coworker

Creating a future vision for the support, learn, and community spaces for Trimble

Trimble Inc. is a global tech company providing smart solutions across industries like construction, agriculture, and transportation. On the Cloud Core team, I focused on improving the user experience of Trimble’s support portal, which is built on Salesforce. My goal was to streamline access to the learning and knowledge base across both the portal and Trimble.com. I also redesigned the community experience to create a more seamless and engaging interface that encourages user interaction.

Lead UX Designer, UX Researcher

Lead UX Designer, Product Owner, Project Manager, Salesforce Engineers

Figma, Miro, Adobe CC, Jira, Confluence

10 months

Salesforce limitations

Waiting on high-level decisions

Limited resources for research

01 Optimize existing support portal

02 Design a federated search functionality for the support portal

03 Conduct research and provide updated personas

04 Architecture and navigation for support, learning, and community

05 Concept Car (future state vision)

06 Delivery of a unified support, learning, and community experience

01 Heuristic evaluations

02 Competitive analysis

03 Support portal updates

04 Federated search design and launch

05 Research

06 Wires and hi-fidelity designs

The next steps included wrapping up the concept car and kicking off user interviews focused on support, learning, and community. Insights from those interviews would help shape updated personas and inform the design process. From there, the plan was to create wireframes and high-fidelity comps for the future-state experiences, followed by thorough documentation to support a smooth handoff to developers.

I stayed closely involved in the development of the federated search feature, reviewing progress and ensuring the implementation matched the design specifications. One of Trimble’s subsidiary companies reviewed our work and responded with strong, positive feedback on the improvements we introduced.

 As for the concept car project, we were just about to hand off our work to the team responsible for producing the final video when an unexpected round of layoffs impacted our entire team, bringing the project to an abrupt end.

Due to NDA, visuals and detailed workflows are intentionally abstracted. A full case study is available upon request.

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