"I had the pleasure of working with Mia where her contributions were met with delight. Her work is user centric and she is an expert when it comes to applying UI design patterns effectively. Providing project contributions such as user journey diagrams, information architecture and wireframes, Mia helped the rest of the team visualize user needs, and then turned those needs into intuitive UI designs."

Angelo Katsaros Senior UX Designer and Coworker

Trimble Inc. is a multinational technology company that focuses on providing a wide range of solutions for various industries such as construction, agriculture, geospatial, transportation, and more.

THE CHALLENGE

As a member of the Cloud Core team, my primary focus was improving the user experience of the support portal built on the Salesforce platform. I worked on creating a cohesive and streamlined experience for users accessing the learning/knowledge base through the support portal and Trimble.com. Additionally, I optimized the community user experience, delivering a seamless and integrated interface for enhanced community engagement.

Lead Product Designer

Heuristic evaluation

Competitive analysis

Support portal updates

Federated search design and launch

Architecture/navigation

Concept car (future vision for support, learning, and community)

Research

Wires and hi-fidelity designs

Optimized the support portal with the development of a federated search and improved overall usability.

Created a future vision for the support, learning, and community spaces on Trimble.com

Due to NDA, visuals and detailed workflows are intentionally abstracted. A full case study is available upon request.

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