Leading Business Analysis @ Sainsburys
MAHESH KUMAR
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Posted Jul 5, 2024
Integrated Sainsbury's multiple brands into a unified customer view, enhancing cross-sell capabilities and launching the delivery pass subscription model.
Work closely across client, supplier, architecture, UX, development and testing teams to ensure the solution delivers the agreed upon project requirements and meet the client’s expectations.
• Delivered complex and innovative digital solutions for the highly transactional online groceries shopping website for Sainsburys (www.sainsburys.co.uk)
Improving checkout journey to increase AOV and conversions
PCI-DSS payment compliance
Contact center improvements
CMS - Content management systems implementation
My account and order lifecycle improvements
• Lead the requirements and implementation of a large projects to integrate multiple brands for the Sainsburys group like Nectar, Sainsburys Groceries, Argos to offer a single unified view of customer thereby enabling cross sell and customer onboarding across businesses.
• Delivered Sainsburys delivery pass subscription model and auto order features