Leading Business Analysis @ Sainsburys

Work closely across client, supplier, architecture, UX, development and testing teams to ensure the solution delivers the agreed upon project requirements and meet the client’s expectations.

• Delivered complex and innovative digital solutions for the highly transactional online groceries shopping website for Sainsburys (www.sainsburys.co.uk)

Improving checkout journey to increase AOV and conversions

PCI-DSS payment compliance

Contact center improvements

CMS - Content management systems implementation

My account and order lifecycle improvements

• Lead the requirements and implementation of a large projects to integrate multiple brands for the Sainsburys group like Nectar, Sainsburys Groceries, Argos to offer a single unified view of customer thereby enabling cross sell and customer onboarding across businesses.

• Delivered Sainsburys delivery pass subscription model and auto order features