Easy merchant billing app- A case study for AU small fin. bank.

This is a personal project & I was not associated with AU Small Finance Bank while working on this project.







Wireframes



Wireframe- Merchant could track customers payment status

Wireframe- Merchant adds product and amount for invoice

Wireframe- Sharing of invoice to customer

UI Designs

UI- Merchant could track customers payment status

UI- Merchant adds product and amount for invoice

UI- Sharing of invoice to customer

Key Impact

Ease of UPI/Wallet Payments:

• Previously, 10% of buys in a user’s shop were made utilizing advanced payments; presently, it’s 80%.

Automating receipt era spares time:

• When the client utilized to spend 2 hours each day physically making receipts, it was diminished to 10 minutes, sparing a critical sum of time.

Transaction following guarantees exact records:

• The enhancement is critical, as the client already had mistakes in recording 5% of exchanges and presently as it were has 0.5%.
• Improving the user involvement and expanding customer fulfilment (CSAT).
• The CSAT score made strides by 28.6% from 7/10 to 9/10. The impact is evident.

Business Productivity and Taken a toll Savings:

• The client once went through ₹100 per to month on paper, ink, and manual receipt handling, which has presently been decreased to ₹20.
• Increasing the transformation rate (number of effective exchanges per client) from 20% to 30% had a positive affect on revenue.

Community Engagement:

• Repeat Client Rate: Increased from 30% to 40% of repeated consumer resulted in a 33.3% rise.

Conclusion

Not only did the Merchant Payment App helped Naveen with his payments but it also strengthened his bonds with his customers. It made his shop the ideal fusion of old-world elegance and modern world efficiency, providing a little piece of the up and coming to his doorstep.

This tale takes the case study closer to reality by weaving in the daily interactions of a dealer and his clients. This is a relatable story of tradition conflicting with innovation and a small business owner’s efforts to prioritize community while adapting into the modern world.

Thank you for going through this case study with all your patience and time. Here’s the link to my full case study on medium, have a look at it as well and it won't take more than 5 minutes. 😇🧿