Online check-in for Booking.com
Felix Oginni
Online Check-In for Booking.com
Overview: The Online Check-in feature streamlines the guest experience on Booking.com, allowing them to bypass traditional reception queues and proceed directly to their accommodations.
Platforms: Android, iOS, Mobile Web & Desktop Web
Benefits
For Guests: Offers a seamless and efficient check-in process, enhancing the overall guest experience.
For Hotels and Apartments: Reduces the reliance on reception staff, and in certain scenarios, completely eliminates the need for them.
My Role and Contribution: From 2019 to 2023, I spearheaded the design of the Online Check-in feature at Booking.com. The project began as an opportunity validation, and over the years, I played a pivotal role in scaling and optimizing the feature for both Booking.com Guests and Partners.
Outcome: After three years of rigorous experimentation and optimization, we surpassed our initial goals, achieving a conversion rate increase of over 300%. This success positioned our Online Check-in user flow as one of the industry's highest, boasting a conversion rate of more than 20%.
Guest Check-in pass
Online Check-in User Flow
Android, iOS & Web Variants in Light and Dark Mode
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Posted Oct 10, 2023
I led Booking.com's Online Check-in, ideating to delivery, achieving the industry's top conversion for check-in flows.
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Clients
Booking Holdings
