Research, analysis, product Design, User-testing, Usability Testing

Mongoro Business App:

Offers diverse payment options

Provides instant settlement for all financial transactions

Enables local traders to use point-of-sale systems for receiving and validating payments

Currently live

In second phase of development (Version 2)

Problem: Online payments via USSD or mobile apps often face delays in remittance due to banking network issues. This leads to:

Worried traders

Perplexed customers

Desire to transact with elite customers who prefer transfers or card payments

Need for a reliable method to confirm all payments instantly

Solution Requirement: A robust system for immediate payment validation, bridging the gap between digital transactions and trader confidence.

Seamless electronic payment reception

Comprehensive financial tracking

User-friendly interface

Target Market: Rural traders seeking to modernize transactions

Value Proposition: Simplifies digital financial management for traders in remote areas, enhancing their business operations without requiring constant support.

I Utilize the Standard Design Thinking Process

During the discovery phase, I wanted to forecast what assumptions we were correct on and what else we could find to create the best MVP.

User surveys were important as they helped to determine our target audience and gain a basic understanding of your users. In our case, I received 500 responses and based on those responses, I have gained some key insights:

Our Target Audience: Both Male and Femal within the ahe Range of 20-50 Years

Payment and Settlement Assurance without Reversals

Comprehensive Transaction Notifications formats in form of SMS, In-app Notifications and Email

Monthly Financial Reporting and expenditure breakdown.

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Armed with this information, I started working on the MVP our target audience will love. I also ensured the marketing team tailored their marketing efforts to reach our preferred audience more effectively.

With these insights I went back and held ideation sessions to find solutions. I then worked out the user flow of the platform connecting all the different kinds of users that would interact on the platform. Unfortunately, I can’t go into further details because of non-disclosure agreements. Once I had my main steps and wireframes, i jumped into creating high fidelity wireframes for engineering team to scope effort and helps us further scope to ensure we could launch in time. The full UI elements and demo where presented at various scrum meetings which lead to a brooder internal ideation purpose. At the end of the design phase, every screen was linked and handed over to the engineering team who then went ahead to implement

The full UI elements and demo where presented at various scrum meetings which lead to a brooder internal ideation purpose. At the end of the design phase, every screen was linked and handed over to the engineering team who then went ahead to implement