We moved the product from a feature-heavy interface to a simpler VPN experience focused on one-click activation, clear connection status, smarter country selection, speed indicators, and optimal location recommendations.
Impact
+10–20% conversion increase across mobile and desktop
+20–32% retention increase across redesign iterations
+10–18% monthly revenue growth
50% less time needed to find and activate features
80+ user interviews, 30+ surveys, 5 usability tests