In Paraguay and some other Latin American Countries, there is only one virtual/online payment platform called Bancard. They monopolize the physical POS systems too.

...and they experience too many operational and design issues that have a negative impact on end users. Users blame merchants for these problems, not Bancard. Shared-ride apps such as MUV need payment services like Bolzillo to offer their drivers and riders a more seamless experience to manage payments and commissions.

Bolzillo is not just an e-wallet. It is a holistic product that can revolution small to medium-sized businesses strategies.

Benchmarking

Desktop research about the payment industry in Paraguay

Interviews

Worst Possible Ideas

'How might we?'

Feature prioritization [complexity value matrix]

Crazy 8s

Bolzillo Admin & Super Admin

Merchant Admin

Cashier App

Customer App

Check out part of the Customer App prototype HERE

Check out part of the Merchant Admin prototype HERE

The product was started by another design team, it had different flows, overall structure and UI components. Choosing what we were keeping and what we were not was more difficult than starting clean.

The design style chosen didn't match the illustrations the previuos team was using, we had to re-make them.

Navigation menu: a business decision. Savings and Parties were lovated in the main navigation because those are the features that make us stand out from the competition. It was mainly a business decision that had to be solved with UX tools and resources.

Branding & logo were redesigned by our team. So this project was half UX/UI and half graphic design work.