Enterprise Systems Analysis & Technical Documentation

Project Title Enterprise Systems Analysis & Technical Documentation

Project Role Senior Business & Systems Analyst

The Challenge Corporate insurance company required rigorous analysis to bridge the gap between complex business goals and technical implementation. The organization faced workflow inefficiencies and needed "cost-effective solutions" for critical product and underwriting changes. They needed a bridge between the business units and the IT development teams.

The Solution I served as a Senior Analyst leading the full lifecycle of requirements gathering and implementation. My scope included:

Requirements Engineering: Led the analysis and documentation of business and system requirements, ensuring distinct clarity for developers.

Technical Communication: Developed comprehensive technical documentation and "dissemination of communication strategies" for product changes.

End-User Enablement: Designed and delivered end-user training to ensure successful adoption of new workflows.

Workflow Optimization: successfully troubleshot and resolved complex workflow issues.

Product Innovation: Designed "innovative product enhancements" to optimize sales and customer experience.

Cost Efficiency: Delivered solutions specifically designed to be "cost-effective" while meeting strict enterprise standards.

Excel

SQL

Microsoft Visio

Project Management Software