Enterprise Systems Analysis & Technical Documentation
Heather Kunert
Project Title Enterprise Systems Analysis & Technical Documentation
Project Role Senior Business & Systems Analyst
The Challenge Corporate insurance company required rigorous analysis to bridge the gap between complex business goals and technical implementation. The organization faced workflow inefficiencies and needed "cost-effective solutions" for critical product and underwriting changes. They needed a bridge between the business units and the IT development teams.
The Solution I served as a Senior Analyst leading the full lifecycle of requirements gathering and implementation. My scope included:
Requirements Engineering: Led the analysis and documentation of business and system requirements, ensuring distinct clarity for developers.
Technical Communication: Developed comprehensive technical documentation and "dissemination of communication strategies" for product changes.
End-User Enablement: Designed and delivered end-user training to ensure successful adoption of new workflows.
The Results
Workflow Optimization: successfully troubleshot and resolved complex workflow issues.
Product Innovation: Designed "innovative product enhancements" to optimize sales and customer experience.
Cost Efficiency: Delivered solutions specifically designed to be "cost-effective" while meeting strict enterprise standards.
Tools Used
Excel
SQL
Microsoft Visio
Project Management Software
Like this project
Posted Dec 2, 2025
Analyzed enterprise systems, leading to workflow optimizations and cost savings for corporate insurer.
