Friends with Benefits (FWB) is a new type of social network for Web3 creatives and builders. With Discord being FWB's main information hub, finding key information about FWB has been challenging for new and existing members. The FWB Wiki was developed to help members find up-to-date information allowing the ease of understanding and navigating the org. I designed content for the FAQ section of the Wiki.

My process involved two key steps. First, I conducted thorough conversation mining by perusing internal documentation and Discord interactions to gather frequently used keywords and phrases. This ensured that the content resonated with users’ language and needs. Next, I carefully structured the information, drawing from existing user research to create distinct categories, making navigation effortless and content easily accessible.

Working on this project showed me the importance of user-centric design in creating effective content. By immersing myself in the community’s language and needs, I was able to craft content that truly resonated. I learned that user-driven content improves accessibility and engagement.