Goal: To provide accurate, timely, and comprehensive diagnostic services that empower healthcare professionals to make informed decisions, while ensuring a compassionate and patient-focused experience throughout the care journey.

Despite offering a wide range of high-quality diagnostic tests, Afriglobal Medicare identified challenges in patient experience and engagement. These included:

Limited communication between patients and diagnostic staff.

Occasional delays in test result delivery due to high demand.

A need for improved awareness of the full scope of tests available to patients and clinicians.

Afriglobal Medicare initiated a series of strategic improvements:

Patient-Centric Staff Training: Frontline staff underwent training to enhance empathy, communication, and patient support.

Digital Transformation: A more intuitive online portal and SMS notification system were introduced for faster result delivery and easier appointment scheduling.

Awareness Campaigns: Clinics and online platforms highlighted the full spectrum of available tests and their health benefits.

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https://afriglobalmedicare.com/

Patient satisfaction scores improved by 28% over six months

The result turnaround time was reduced by an average of 15%

Engagement with the online portal increased by 40%, indicating higher digital adoption and convenience