I worked with MyJam, a fast-scaling UK startup in online cultural groceries, to design and build a complete operations ecosystem in Glide that powers their daily logistics and partner collaboration.

As MyJam grew, the cracks in their spreadsheet-based system quickly showed.

Frequent order errors and missing items → refunds & lost revenue

No visibility into order status → confusion across teams

Poor scheduling → wasted supplier trips, higher transport costs and delayed order processing.

Inefficient warehouse workflows → hours lost fixing mistakes

Slow, inaccurate customer support, lack of real time order data → frustrated customers

Heavy manual work, no automation → growth too costly

I built a Glide solution made up of 3 main apps to tackle MyJam’s growing operational challenges and bring clarity across teams.

Operations App — Central hub for order tracking, pickups, sorting, packing, and shipments and customer service.

Scheduling App — Used by the scheduling team to plan, assign, and coordinate fulfillment

Partner App — Used by suppliers to gain live visibility into requested items, communicate early with operations team and prepare in advance.

Central dashboard with live order tracking

Team Workflows – clear steps for picking, sorting, packing, and shipping to avoid confusion

Role-based access for operations, schedulers, and partners

Scheduling tools to plan and coordinate operations

Automated notifications to reduce delays

Guided workflows to prevent errors and missing items

Activity logs to track actions and accountability

Real-time syncing between all apps

Exportable reports for finance and operations

Scalable setup to support growing order volume and backups

Reduced order errors by more than 90%, cutting refunds and lost revenue

Saved hundreds of staff hours each month with automation and clear workflows

Handled 5× more daily orders, scaling from a few dozen to 150–200 per day

Faster turnaround — orders shipped the same day instead of next-day delays

Fewer incorrect or missing items, leading to fewer customer complaints

Better coordination across teams and suppliers with live updates

Partners able to prepare in advance with clear, accurate requests

Lower operating costs by reducing wasted trips and duplicate picking

By designing and delivering this Glide ecosystem, I helped MyJam replace manual spreadsheets with a connected operations platform — saving time, reducing costs, and giving them the tools to scale their business with confidence.