This is my freelance work for my DC Water Company, US. In this work, I convert the pdf data into single excel sheet. Cleaned and perform analytical insights with dashboard.
Here are my findings-
Average Salary by Department:
Board-Central Administration: $170,000.00
CC-Center of Excellence: $118,703.65 (average of 3 employees)
CC-Central Administration: $146,944.40 (average of 3 employees)
CC-Collections and Escalations: $87,394.10 (average of 11 employees)
CC-Contact Center: $82,358.93 (average of 33 employees)
The start dates for employees range from 1984 to 2023. Some employees have been with the company for nearly 4 decades (e.g., an employee from the "CC-Contact Center" started in 1984), while some are very new, having started in 2023.
Conclusions:
The "CC-Contact Center" has the most number of employees, but they also have one of the lower average salaries among the departments.
The "CC-Collections and Escalations" department has employees with a higher average tenure.
Union positions are more prevalent than Non-Union ones.
Bilingual positions are exclusive to the "CC-Contact Center" department, indicating a specialized need.