Kargoo Vendor Mobile App Design

Client: Kargoo Industry: E-commerce · Local Marketplace Platform: Mobile App (iOS & Android) Timeline: 2 weeks Role: Product Designer

Outcome: A vendor-first mobile application that enables small and medium-sized local businesses to manage inventory, process orders, coordinate deliveries, and receive payouts without technical complexity.

Small business owners in Nigeria face major barriers when selling online:

Inventory and orders are managed manually or across multiple tools

Delivery coordination is unreliable and opaque

Cash flow is unpredictable due to delayed payouts

Many vendors have limited technical experience

Existing platforms focus on large merchants, leaving local vendors with tools that are either too complex or too limited.

Enable vendors to sell online with minimal setup

Simplify inventory, order, and delivery management

Provide real-time visibility into business performance

Ensure fast, transparent access to earnings

Reduce vendor onboarding friction

Improve time-to-first-sale

Increase vendor retention and daily engagement

1. Progressive Simplicity Expose advanced tools only when vendors are ready.

2. Contextual Guidance The app should teach vendors how to succeed, not just provide features.

3. Real-Time Awareness Orders, deliveries, and earnings must always feel “under control.”

4. Trust Through Transparency Clear status updates, tracking, and payout breakdowns at every step.

Stock updates are frequent and time-sensitive

Manual tracking leads to missed sales

Clear list-based inventory view

Color-coded stock levels for quick scanning

Low-stock alerts with one-tap restock actions

Simple 4-step product creation flow with validation

Result: Vendors can manage large catalogs quickly without spreadsheets or external tools.

Vendors lack visibility once an order leaves the store

Coordinating riders often requires phone calls

Centralized order management with clear status states

Rider assignment flow with ratings visibility

Full-screen real-time delivery tracking

Timeline-based order history with timestamps

Direct communication (call/message) within the app

Reduced delivery-related support requests

Higher vendor confidence in fulfillment process

Design Choice: A full-screen map view with rider details accessible via bottom sheet.

Delivery tracking requires maximum clarity

Bottom sheets reduce clutter while keeping actions accessible

One-handed operation is critical during busy work hours

Improved delivery visibility

Faster issue resolution

Increased trust in the platform

Clean, card-based layouts for readability

Strong hierarchy for key metrics

Color used semantically for status and urgency

Touch-friendly components optimized for low-end devices

Lightweight UI designed for unstable network conditions

The Kargoo Vendor Mobile App empowered local businesses to operate like modern online stores—without requiring technical expertise—while significantly improving onboarding, retention, and daily engagement.