Although considered a technical discipline, there are a lot of very human components to it. Product managers come from various backgrounds, some are design, communications, business, and of course engineering. It’s a very personal job, where you learn your user’s pain points and needs intimately, through 1:1 conversations, market research, and data on how they use your product. The word that’s used often in product management is “empathy”. To understand someone so much you want to create something that will make their lives better.