RH.com Concierge Platform Experience (UX, UI, Design Systems)
Will Taylor
Collaborated with RH's premiere Concierge team to create new gallery platform experience for interior designers to manage their client's projects, quotes, and projects.
Role: Leading the design process of RH.com concierge platform experience, utilized by designers at all gallery locations.
Tools: Designed and Managed in Figma
Timeline: 6 Months
Type of plan: Sprint
Services: UI Design, Design System Management
RH.com, also known as Restoration Hardware, is a luxury home-furnishings company geared to providing white glove concierge services and solutions for clients worldwide.
I was tasked to lead the full reimagining of their concierge systems, a system utilized across all RH galleries to manage, develop, and close projects across clients who may have one too many properties to refurnish. This included new functionality from their Salesforce integrations, handling new Google API functionality, and improving overall system communication between all related projects.
In working with the stakeholders, we created a better systematic approach to all design system-related components, with a core Figma system that hosted all commerce and internal tool assets. This enabled us to create consistency throughout our experiences.
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Posted Nov 16, 2024
As a senior UI designer, I led the design initiatives and redesign as the sole UI resource for RH.com's premier concierge platform.
