Bilingual Arabic/English AI Voice Agent for a Dubai Brokerage

Brokerages in the Gulf miss calls after hours and lose the lead. Callers also switch between Arabic and English mid-sentence, which most voice bots handle badly.

Noor, an inbound voice receptionist for real-estate brokerages. On every call it:

answers in Arabic, English or a mix of both, following the caller

asks the qualifying questions: rent or buy, property type, bedrooms, areas, budget, timeline and financing

searches the brokerage's listings during the call and mentions the matches

scores the caller hot, warm or cold, and promises hot leads a callback within 15 minutes

posts the lead to a broker console with a call summary, the full transcript and an urgent-callback banner

ElevenLabs conversational voice with Claude as the language model, a TypeScript backend for the listing-search and lead-capture tools, HMAC-signed post-call webhooks, and a server-side scoring fallback that never downgrades the agent's score. Running cost is roughly AED 0.35 to 0.45 per call minute.

This is milestone 1: inbound calls, lead capture and the broker console. Outbound calls, WhatsApp alerts and CRM sync come next.