Electronic Medical Records System

Synaptron EMR system is designed to help bridge that gap by keeping health data making them, safe, easily accessible, and transmissible. The system caters to multiple hospital user roles by separating them into different but interactable modules.

Synaptron Group is a health care group based in Nigeria. They wanted to explore the possibilities of a new SaaS product that could help improve the delivery of healthcare services leveraging technology. They felt like existing products weren’t as robust and couldn’t fully support all aspects of their practice.

The Nigerian health sector is still far behind many other areas of society in the adoption of Information Technology. After meeting with a group of health professionals, we decided that a system that could change the health sector was needed.

To design a working EMR system with different interactable modules, for doctors, nurses, front desk personnel, pharmacists, radiologists, and laboratory technicians.

I was tasked to be the sole designer of the project.

Constructed design patterns and workflows.

Created mockups and design screens.

Synaptron EMR system has multiple interactable modules based on the different users in a health center. Within the system are six accessible modules based on user roles and permission levels.

My first step was to interview the stakeholders to understand their processes, business objectives, and expectations about the project. The interview process went on throughout the design process. We took this approach to carry the doctors along and for the product to be validated.

The interview process was structured to understand the following:

Roles, role requirements, flows, and processes.

Painpoints experienced in rendering services.

User stories and steps the users would be engaging in to render these services and perform tasks.

Records/Front-desk Personnel.

Doctor.

Nurse.

Pharmacist.

Laboratory Technician.

Radiologist.

Administrator.

Super-User (Department Head).

Normal User.

The Records module is for the front-desk personnel. It helps the front-desk personnel to:

Manage patient registration.

View Health Center staff appointment lists.

Manage patient visitations.

The Doctor module helps the doctors to:

Manage their appointment schedule.

Manage outpatients in clinics.

Manage Inpatients in Wards.

Manage Consultations & Patient Encounters: Here, the doctor gets to send requests for lab tests, medications, radiology tests, and document the necessary information collected from the patient.

The Nurse module helps the nurses to:

Take outpatient vitals signs (e.g temperature, pulse e.t.c) in clinic.

Manage Inpatient rounds in wards.

Manage Patient Encounters: here, the nurse gets to document the necessary information collected during ward rounds.

The Pharmacy module helps the pharmacist to:

Check prescriptions from physicians before dispensing the medication to the patients.

Take stock of medication in the pharmacy

The laboratory module helps the laboratory technician to:

Conduct and support scientific investigative requests from doctors.

The radiology module helps the laboratory radiologist to:

The admin module helps the hospital/health center administrator manage everything that goes on within the system. These activities include hospital/health center onboarding, infrastructure management, and staff management.

Designing this product was difficult because I started working on it as a design intern and didn't have adequate knowledge. I additionally had to learn a lot of unfamiliar medical lingo which made it more interesting, but ultimately I learned a lot about committing time to design thinking and how to improve my approach to design projects.

We validated this product through the doctors we carried along throughout the design process and tested it by taking it to some hospitals. I feel privileged to have worked on this product. I believe it would help improve the delivery of health services for the foreseeable future.