Transforming Hotel Operations with Zoho One
Client: Mid-Sized Hotel (50+ Rooms)
Challenge:
The hotel faced operational inefficiencies due to disconnected systems for reservations, finance, HR, and customer service. Staff manually updated bookings, leading to overbookings, revenue loss, and guest dissatisfaction. Payroll and staff management were also time-consuming, causing delays and errors.
Solution:
I designed and implemented a fully automated hotel management system using Zoho One, integrating:
Zoho CRM: Centralized all guest data, automated booking confirmations, and follow-ups.
Zoho Creator: Custom-built a Hotel Booking & Room Management App to automate reservations, cancellations, and availability tracking.
Zoho Books: Automated invoicing, payment tracking, and financial reporting, reducing revenue leakage.
Zoho People: Streamlined staff payroll, attendance tracking, and performance reviews.
Zoho Social: Scheduled and managed social media marketing campaigns to boost direct bookings.
Automation Workflow Example: Guest Booking & Check-In Flow
Guest books a room online → Data auto-syncs to Zoho CRM & Zoho Creator.
System checks room availability → Prevents overbookings.
Auto-generates invoice in Zoho Books & sends payment request email.
Once paid, the system triggers an automated check-in email with room details.
Post-stay, a Zoho Survey link is sent for feedback & CRM tags them for future offers.
Impact & Results:
Booking errors reduced by 60%, eliminating overbookings.
30% increase in direct bookings through better guest engagement & social marketing.
50% faster check-in & check-out process via automation.
20% revenue growth by reducing financial discrepancies & missed payments.
HR workload reduced by 40%, enabling smoother staff operations.
🔹 Technologies Used: Zoho One (CRM, Creator, Books, People, Social, Survey)
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Posted Mar 25, 2025
Implemented a fully automated hotel system using Zoho One, integrating CRM, booking, finance, HR, and marketing.
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Timeline
Feb 8, 2025 - Mar 9, 2025
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