The hotel faced operational inefficiencies due to disconnected systems for reservations, finance, HR, and customer service. Staff manually updated bookings, leading to overbookings, revenue loss, and guest dissatisfaction. Payroll and staff management were also time-consuming, causing delays and errors.
Solution:
I designed and implemented a fully automated hotel management system using Zoho One, integrating:
Zoho CRM: Centralized all guest data, automated booking confirmations, and follow-ups.
Zoho Creator: Custom-built a Hotel Booking & Room Management App to automate reservations, cancellations, and availability tracking.