Health Insurance Chatbot: providing outstanding user experience

Ebere Wilson

I play a major role as the bridge between users and customer agents. My job is to ensure that the chatbot serves as the friendly face users encounter first, answering inquiries promptly and providing an outstanding user experience.
Chatbot is located at the bottom right corner of the screen.
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Posted Jun 14, 2024

Manage the chatbot by overseeing its performance, ensuring it delivers accurate and timely responses, continuously improving its functionality.

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