Curbee.com (mobile automotive service booking and scheduling)

🏆 Success Story: Curbee – Digital Transformation for Chevrolet USA's Service Centers

Delivered by Blue Developments | Industry: Automotive, SaaS, Service Management

Curbee is a cutting-edge SaaS platform designed and developed by Blue Developments to modernize the car service experience for Chevrolet USA. Before Curbee, Chevrolet's service centers relied on fragmented manual systems that lacked transparency, automation, and a modern user experience.

Through a full-stack software solution, we helped digitize the end-to-end journey of vehicle service booking—boosting both customer satisfaction and operational efficiency.

Chevrolet’s service departments across multiple dealerships faced:

Manual Scheduling: Technicians and advisors were managing appointments using outdated tools.

Low Customer Engagement: There were no proactive systems to engage customers post-purchase or before service milestones.

High No-Show Rates: Many customers forgot appointments, causing loss in productivity.

Inefficient Operations: No centralized system for resource management, staff allocation, or performance analysis.

Disconnected Tools: CRMs and DMS (Dealer Management Systems) were siloed or non-integrated.

Blue Developments architected a custom SaaS platform, scalable and cloud-based, tailored for Chevrolet’s dealership network:

Customer-facing UI/UX for seamless booking across devices

Mobile-optimized views for on-the-go scheduling

Real-time service bay and technician availability

Automated time-slot optimization

Rule-based appointment limits (e.g. per technician, per service type)

Bidirectional sync with Chevrolet's existing CRM and dealer systems

Auto-pull of vehicle history and service records

SMS & email service reminders

Automated pre-service confirmations and feedback collection

KPI tracking: No-show rates, technician productivity, customer retention

Service load forecasting and heatmaps

Staff management tools (rosters, availability, performance analytics)

After implementation at 6 pilot dealerships:

🚗 +37% Customer Satisfaction Score (CSAT)

⏱️ -48% Reduction in No-Shows

📈 +22% Increase in Service Bay Utilization

📉 -30% Drop in Average Booking Time

📊 Data-driven decisions via real-time analytics dashboards

LayerTech UsedFrontendReact.js, TailwindBackendNode.js, FirebaseAdmin panelReact AdminDatabaseFirebaseNotificationsFirebase HostingFirebase

100% tailored development aligned with Chevrolet's internal workflows

Deep expertise in building CRM-integrated automotive tools

Scalable architecture to support dealership growth nationwide

Agile delivery in less than 5 months, including full QA and support