Customer Support
Ijezie Beyonce
Email Marketer
Customer Success Manager
Customer Support Representative
• Answering customer inquiries and resolving issues via phone, email, chat, or social media. • Providing information, recommendations, and solutions for products or services. • Processing orders, payments, refunds, and exchanges. • Updating customer records and tracking customer feedback. • Escalating complex or technical problems to the appropriate department or partner. • Identifying sales or cross-selling opportunities and generating leads.