Escalation and Complaints Analyst
Roselle Lobiano
Handled escalated complaints for a Fintech company, utilizing de-escalation techniques and proposing solutions that resulted in a decrease in churn rate.
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Posted Jun 25, 2023
Handled escalated complaints for a Fintech company, utilizing de-escalation techniques and proposing solutions that resulted in a decrease in churn rate.
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Clients
eBay
Pearson - K-12 learning
Zepz
