Managing sensitive customer information Providing personalized support Delivering a great customer experience

Handled escalated complaints for a Fintech company, utilizing de-escalation techniques and proposing solutions that resulted in a decrease in churn rate.

Provided exceptional customer service to clients of a FinTech company, resulting in high satisfaction ratings and increased customer retention.

Managed patient billing services for a large medical practice with timely submission of claims and collections resulting in an increase in revenue.