Career Karma - Senior Community Manager
Grace Cho
Sole owner in strategizing community product features aimed to increase engagement and adoption.”Groups” Community feature in app saw a 70% increase in engagement and maintained an average of 35% increase in new users WoW since launch.
Collaborated with CPO to create a playbook for community advocates on how to launch their own live audio rooms - this resulted in a 15% increase in audio rooms created and a 27% increase in retention of listeners.
Created the Moderation Program and the Trust and Safety escalation process.
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Posted Feb 2, 2023
Created and scaled community programs from the ground up.
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Career Karma
