Accredited Medical Herbalist Institution · Ireland · Full Webflow website redesign · CMS build · E-commerce integration · TalentLMS Integration

Dr. Rosari Kingston had spent years building one of Ireland's most academically rigorous institutions in herbal and integrative medicine. The website made it look like a course catalogue.

ICTIM is Ireland's only accredited clinical training institution in herbal and integrative medicine. Founded by Dr. Rosari Kingston and Dr. Anna Maria Keaveney, both doctoral-qualified medical herbalists and published researchers, it trains healthcare professionals, science graduates, and career changers through a three-year Higher Diploma accredited by the Irish Institute of Medical Herbalists (IIMH).

This is not a wellness school. The faculty publish peer-reviewed research, practise clinically, and teach from a framework that sits at the intersection of modern biomedical science and Irish indigenous medicine. The students are nurses, pharmacists, chiropractors, and medical scientists. The stakes of getting the website right were high.

The old ICTIM site had been built years earlier and it showed. The copy was generic. Words like "holistic", "natural", and "wellness" that could have belonged to any herbal course anywhere in the world. The structure was flat. The navigation was unclear. There was no discernible path for a healthcare professional to follow from landing on the homepage to understanding what ICTIM actually offered.

The credibility that Rosari and Anna Maria had spent years building, the doctorates, the peer-reviewed papers, the IIMH accreditation, the UCC lectureship, the published book, was almost entirely invisible on the site. A nurse or pharmacist Googling "herbal medicine training Ireland" would land on a page that gave them no reason to trust ICTIM over anyone else.

There was also a conversion problem nobody had named yet. The enquiry form had nine fields. There was no email capture. The CPD courses had no purchase flow. The GA4 data showed 685 monthly visitors and a Week 1 retention rate of just 0.3%. Almost nobody who arrived on the site came back.

The site was not reflecting the institution. And the institution was ready to grow.

Before anything was designed, I needed to understand what ICTIM actually was and what it was not.

That meant reading Rosari's published research on Irish indigenous medicine. It meant understanding the difference between a wellness school and a clinical training institution, and why that distinction mattered profoundly to the audience ICTIM was trying to reach. It meant auditing the existing copy, the GA4 data, the competitor landscape, and the 26 page designs that Rosari and Anna Maria had provided as the foundation for the rebuild.

The first decision was about positioning. ICTIM's audience is healthcare professionals, people who are deeply sceptical of vague claims and who respond to specificity, credentials, and evidence. The old copy was written for anyone interested in herbal medicine. The new copy needed to be written for someone who already had a clinical identity and was looking for a framework to expand it.

The bold claim that anchored the entire project: "The only accredited Irish training that teaches traditional medicine as a clinical framework, not a philosophy."

From there, the build followed a clear process. Copy before design. The page recipe applied to every page: Hero, Problem, Credibility, Solution, How it Works, Testimonials, Resource, CTA, in that order, every time. The Why Study with ICTIM section was rewritten five times before it said something specific enough to earn the trust of a medical research scientist. Dr. Lisa Crowley's testimonial was moved from the bottom of the carousel to the top. The enquiry form was cut from nine fields to four.

The technical scope was significant. Three CMS collections, Courses, Course Modules, and Faculty, power twenty of the twenty-six pages. A Shopify Buy Button integration with a custom global script handles course purchases across the site, with two branded variants driven by data attributes so a single line of code changes the button context depending on whether it sits on a light or dark background.

The Shopify purchase triggers automatic TalentLMS enrolment, branded confirmation emails, and a three to five email nurture sequence in MailerLite depending on which programme the student purchased. Make.com connects the Webflow forms to MailerLite without requiring any manual intervention from Rosari or Anna Maria after setup.

Programme overview PDFs were created for all three pathways, HDCIM, Preclinical, and CPD, in ICTIM's brand colours with Inter typography throughout, designed to be shared as lead magnets in exchange for email addresses.

A brand style guide was documented covering colour palette, typography, voice and tone, UI components, SEO requirements, imagery direction, and page structure, so that any future designer, developer, or copywriter working on ICTIM materials has a single reference point for every decision.

ICTIM now has a website that reflects the institution it actually is.

The credibility signals that were invisible before, the IIMH accreditation, the doctoral qualifications, the peer-reviewed research, the UCC lectureship, the published book, are now present, specific, and placed exactly where a prospective student needs to see them before they trust the institution with their time and money.

The purchase flow works end to end. A student can find a CPD course, purchase it via a branded Shopify checkout, and receive their TalentLMS login link within minutes. The entire experience feels like ICTIM rather than a generic LMS or a Shopify store.

The enquiry and application forms are clearly separated. The contact form captures enquiries and delivers programme overview PDFs automatically. The application forms are distinct for each pathway and go directly to Rosari and Anna Maria for review. The newsletter captures email addresses from visitors who are not yet ready to apply but want to stay connected.

Rosari's assessment: the site looks very good. The September 2026 intake target is three to four new clinical students, enough to cover costs in year one, with ten per annum as the benchmark once the site is generating consistent organic traffic.

The SEO groundwork is in place. The 301 redirects are mapped. The meta tags are written. The FAQ schema is ready to inject. The site is positioned to rank for keywords its competitors are not targeting: "herbal medicine course for healthcare professionals", "IIMH accredited training", "traditional Irish medicine course", because it is the only institution that can honestly say all three.

- Student of the course

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