Customer Support - Fraud Investigations Specialist at Chime

At Chime I successfully,

Protected cardholders financial security by investigating fraudulent activity on members accounts in a timely manner.

Used an analytical approach to spot patterns indicative to financial crime - investigated spending history, transaction type, card status, and other various critical points.

Leveraged internal systems to track fraudulent activities, document case results, and ensure data was accurately entered.

Effectively communicated complex case results to cardholders, offering a clear and concise explanation to the situation, ultimately ensuring a positive cardholder/customer experience.