Customer Support - Fraud Investigations Specialist at Chime

At Chime I successfully,

Protected cardholders financial security by promptly investigating and resolving reported fraudulent activities on members accounts.

Applied data-driven methods to detect patterns indicative to financial crime, examining the spending history, transaction type, card status, and additional variables to identify unauthorized activity.

Leveraged internal risk management tools and fraud detection systems to track, document, and ensure data and records are in compliance with regulatory and internal policies.

Delivered case results in a clear, empathetic, and solution-oriented manner. This helped customers understand complex financial crime scenarios, and reinforced their loyalty and trust in Chime.