OTD Project Coordinator for Auto2000

In my role, I was not only a problem solver but also a process improvement wizard! I established and refined workflow processes, streamlining data entry, and ensuring smooth daily distribution. I loved diving into data analysis to identify patterns and devise strategies to tackle daily challenges, making sure everything ran like clockwork.

But it wasn't just about efficiency; I was all about customer satisfaction too! I made it my mission to strengthen customer relationships through top-notch delivery service and proactive after-sales follow-up. Keeping our clients happy was key to building loyalty and driving repeat business.

When it came to expanding the team, I played a pivotal role in talent acquisition. I helped recruit and select skilled salespeople, making sure only the best made it to the human resource manager for consideration. I knew that a strong sales team was the backbone of our success.

Collaboration was another area where I shone. I managed a dynamic system that facilitated smooth teamwork between 20 Salespersons. Working together, we developed a Plan Delivery Date and Schedule that boosted sales satisfaction by a whopping 20%! It was a real team effort.

In the pursuit of excellence, I paid close attention to financial details. I meticulously checked all payments and credits from the finance division to ensure a smooth delivery process for our customers, especially when it came to delivering new vehicles to their eager hands.

Delivery was one of my specialities, and I was determined to get it right. I managed and monitored the entire delivery schedule, ensuring it aligned perfectly with customer expectations and warehouse compatibility. And to add a cherry on top, I made sure our pre-delivery service division was in sync, leaving no room for hiccups.

You know what they say: "On-time delivery is the key to success!" And boy, did I take that to heart. My efforts resulted in raising the on-time delivery rate to a staggering 80-90% each month. That kind of consistency really set us apart and kept our customers happy and satisfied.

In a nutshell, I was the driving force behind the smooth operations and exceptional customer service that made our business stand out. From improving processes to building strong teams and ensuring timely deliveries, I was the secret ingredient to our success. It was an incredible journey, and I can't wait to take on even more challenges and achieve even greater heights!