OTD Project Coordinator for Auto2000

Delivery Ops System Reset (70–100 Vehicles / Month)

The problem This branch handled a high delivery volume — 70–100 new vehicles per month — but delivery performance was quietly dragging overall customer satisfaction down. While sales satisfaction looked strong, delivery CSAT sat around 50–60%, driven by fragmented workflows, manual data handling, overworked drivers, and zero real-time visibility. Daily issues were solved reactively, schedules lived in people’s heads, and delivery coordination relied too heavily on individual effort rather than a system.

My intervention

I stepped in to stabilize delivery operations and turn them into a competitive advantage. My role wasn’t just to “manage delivery,” but to design a delivery ops system that could handle volume, pressure, and daily variability without burning people out. I established and improved workflow processes, streamlined data entry, and actively monitored daily distribution, using analytical problem-solving to resolve issues as they surfaced — before they snowballed. The system To restore clarity and flow across teams, I built a practical, human-friendly system: Designed a delivery scheduling and monitoring system aligned with warehouse capacity and pre-delivery service readiness Managed collaboration across 20 salespersons, coordinating Plan Delivery Dates and schedules Introduced clear checkpoints between sales, finance, delivery, and warehouse Verified all payments and credits with the finance division before vehicle release Strengthened after-sales follow-up to improve customer trust and delivery experience Supported talent selection by helping recruit and screen sales candidates before HR review

The system started low-tech (visual planning and shared routines) and evolved as clarity improved. The outcome Delivery operations became predictable and easier to manage at scale. On-time delivery increased to 80–90% every month, delivery satisfaction improved by 20%, and customer relationships strengthened through smoother handovers and consistent follow-up. Quick summary (for skimmers) Volume: 70–100 vehicles/month Team coordination: 20 salespersons Delivery CSAT lifted by 20% On-time delivery: 80–90% monthly Built delivery ops system across sales, finance, warehouse & pre-delivery