Reduced engineering dependency for customer

Reduced engineering dependency for customer configuration — rebuilt a deprecated portal into a flexible self-service admin system. Customers now configure real-time workflows without developer involvement.

Rebuilt a legacy platform into a modular, extensible admin system with a queue builder using attribute-based routing logic, hours-of-operation management with exception handling, and a scalable architecture designed for long-term growth.

MY ROLE - Led system design and frontend architecture - Implemented core admin interfaces and workflows - Collaborated on backend extensions - Drove customer adoption of new tooling

DELIVERABLES - Queue builder with attribute-based routing logic - Hours-of-operation management with exceptions - Modular, extensible admin architecture

RESULTS - Reduced engineering dependency for customer configuration changes - Improved scalability of onboarding and customer support workflows - Customers self-configure real-time workflows without developer involvement