Client Project Delivery & Operations Management
Kiki B.
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Posted Jan 26, 2026
Create dedicated workflow for project delivery and reduced setup time by 60% through templates and repeatable processes.
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About the Project
The client needed someone to own their entire client delivery process. Every project was taking too long, things were slipping through the cracks, and the founder was stuck being the middleman between the team and clients. They needed someone to step in and actually run things.
Our Process
We kicked off with a strategy session to map out the whole workflow and figure out where things were breaking down. Once we had clarity, I took over: scoping projects, managing timelines, coordinating the team, running weekly check-ins, and keeping clients in the loop. I also built out templates and standardized processes so we weren't reinventing the wheel every time.
Deliverables
Included:
Strategy session and workflow audit
Client project scoping and timeline management
Team coordination and task delegation
Weekly team meetings and client check-ins
Workspace setup and documentation
Quality control and client handoff
Internal process optimization
Results
Delivered 5+ client projects on time without the founder needing to micromanage. Cut project setup time by 60% through templates and repeatable processes. The team knows what to do, clients are happy, and operations actually run smoothly now.
What the Client Said
"Working with Kiki has been amazing. She handles all our client projects, keeps the team aligned, and makes sure everything gets delivered on time. I don't have to micromanage anymore, and our operations actually run smoothly now. Honestly, I don't know how we'd function without her.”