Client Project Delivery & Operations Management

The client needed someone to own their entire client delivery process. Every project was taking too long, things were slipping through the cracks, and the founder was stuck being the middleman between the team and clients. They needed someone to step in and actually run things.

We kicked off with a strategy session to map out the whole workflow and figure out where things were breaking down. Once we had clarity, I took over: scoping projects, managing timelines, coordinating the team, running weekly check-ins, and keeping clients in the loop. I also built out templates and standardized processes so we weren't reinventing the wheel every time.

Included:

Strategy session and workflow audit

Client project scoping and timeline management

Team coordination and task delegation

Weekly team meetings and client check-ins

Workspace setup and documentation

Quality control and client handoff

Internal process optimization

Delivered 5+ client projects on time without the founder needing to micromanage. Cut project setup time by 60% through templates and repeatable processes. The team knows what to do, clients are happy, and operations actually run smoothly now.