Implementing Data-Driven Solutions for Customer Success
Established a new Customer Operations Analytics team and hired 3 Data Analysts to increase efficiency for 25K+ daily tickets. Partnered with Meta’s Data Engineers to build data pipelines, enriching customer support data with app and user data, allowing for the measurement of user feedback and other Product Health KPIs
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Posted Apr 22, 2024
Utilized 10 years of experience to solve problems and advocate for the end user through data-driven customer success strategies.
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