Driving Growth as a Project Manager at Facebook
Supported Facebook's acquisition of WhatsApp, witnessing growth from 100M to 1B users while managing operations and projects as Employee #36.
Project Manager
Customer Success Manager
Operations Lead
Implementing Data-Driven Solutions for Customer Success
Utilized 10 years of experience to solve problems and advocate for the end user through data-driven customer success strategies.
Project Manager
Customer Success Manager
Operations Lead
Optimizing Customer Operations at WhatsApp
Led and established WhatsApp’s 1st Customer Ops team to categorize, manage, and streamline 25K+ daily user tickets with focus on efficiency.
Project Manager
Customer Success Manager
Operations Lead