Driving Growth as a Project Manager at Facebook
Rodrigo Nones
Hired as 1st Market rep for Brazil, Whatsapp’s 2nd largest market, to serve 100K+ local users, via mobile app and email. Streamlined Zendesk automations, developing a two-step process to consistently tag keywords across multiple languages, creating a consistent classification system and increasing high quality ticket automations by 50%
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Posted Apr 22, 2024
Supported Facebook's acquisition of WhatsApp, witnessing growth from 100M to 1B users while managing operations and projects as Employee #36.
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