Medical records provide a comprehensive overview of a patient’s medical history, including past illnesses, medications, surgeries, and treatments. This information is essential to ensure that healthcare providers have a complete picture of a patient’s health status and provide better health outcomes. People with health conditions have a lot of health-related information such as their medical history, medications, and test results from multiple healthcare providers which can be challenging to manage and keep track of their health and medical records.

People with health conditions encounter challenges in effectively organizing and overseeing their medical information, resulting in duplicate tests, misdiagnoses, and increased healthcare costs.

To get a better understanding of the problems faced by people in managing their health information, I conducted user research through a combination of surveys and user interviews.

I conducted an online survey with a set of questions and received 119 responses. The results from the survey are shown below-

I interviewed 5 people to understand their pain points. I asked how they maintain health-related information and their concerns with health. I also try to understand how they keep track of the changes and the issues related to health. Through the interview, I got to know more about the difficulties and struggles they faced.

Here are some quotes from the users-

The key insights and findings gathered from the user research were:

Sometimes they get misdiagnosed and worry about remembering their medical history accurately on their own without the medical records.

They tend to forget to track their health and take their medication on time.

They faced difficulty at times of health expense reimbursement without health documents.

They struggle to maintain and keep track of all their family members' health.

They expressed the need for a single source of health information that would allow them to access and understand their health history.

Based on the insights gathered from the research, I created a user persona to understand who are the users we are building for with their needs and pain points.

I explore different medical apps to get a deep insight into how they are currently solving the problem. Through the analysis, I identified their strength, weaknesses, and patterns in functionality and visual design.

In order to help users access and keep track of their health easily, I came up with the following features to include in the design of the medical record app:

Record Management: Users can add, edit, and view medical records for their family members and themself.

Medication Reminders: Users can set up medicine reminders so they don’t miss out on their medication.

Health Tracking: Users can easily keep track of their health status and vital signs, over a period of time.

It was necessary to create an information architecture to show how the contents of the app would be organized so that users could perform their tasks with the least amount of effort which would eventually create a better and good experience for them.

After a lot of iterations and incorporating feedback, the final design solution is here.

With the onboarding screen, I tried to highlight the main features the app offers to the users.

On the login screen, users are asked to enter their mobile number and OTP, for a quick and easy signup process. Users can then create a profile with their information.

As the home screen is the main interface for the users to access the features and functions of the app, I have designed it to be user-friendly and accessible.

Users can add new medical records and save them under different types of records which makes it easy to sort them out. They can easily access and share files. Users can also manage their family member's medical records separately.

On the My Health screen, users can add their health vitals or measurements and get a graphical representation view of it, making it easier to track changes in their health from the data shown.

Users can set reminders for their medicine to take them on time. They can also add the amount of medicine inventory so that users can get notifications when the stock of the medicine is about to be over.

Users can create different profiles for their family members which makes it easier to manage and organize family health documents separately.

Since this app design is a conceptual project, I tested the working prototype with 5 users. I asked the participants to perform a set of tasks and give feedback. Based on the usability insights, I made small changes that helped to improve the design. The design solutions shown above are the results of the iterations made after the usability test.

Thus by providing a convenient way to store records, add health logs, and set reminders, MedPlus streamlines the process of managing health information with a much more seamless experience.

This was my first UX case study and it helped me to work on improving my design skills

Through this case study, I learned about the UX methods and processes

Understanding what the users want is important while building a product

I also learned about the importance of taking feedback and iterations which helped me improve my visual design

While designing MedPlus, I explored different apps which helped me understand different interaction patterns and best UX practices