Adept - Empowering Efficiency in Field Operations

Timeline - 8 weeks My role - UX Research, UX Design, Information Architecture, Prototyping, Usability testing

The Adept project is a comprehensive endeavor undertaken for Kamstrup, The Adept Water Meter Channel Management System represents a groundbreaking leap forward in the realm of water meter management. This innovative project is designed to empower field workers and supervisors alike, revolutionizing the way we handle meter readings, maintenance, and data synchronization

During the user experience (UX) research for the Adept Water Meter Channel Management System, several problems and pain points were discovered.

🚦 Complex User Interface: Field workers often found the mobile app overwhelming due to an abundance of features, leading to confusion and inefficiency.

🖋️ Data Entry Challenges Users struggled with accurately entering meter readings, primarily due to unclear validation cues and insufficient guidance within the interface.

📚 Training Gaps: A lack of proper training left some field workers unsure of how to use the app effectively, resulting in frustration and inconsistent usage.

📱 Device Compatibility Issues: Compatibility problems with older smartphones caused performance issues, hindering users from fully utilizing the system.

⏱️ Real-Time Data Sync Reliability: While users valued real-time synchronization, occasional delays and failures disrupted data accuracy and reliability.

🌐 Web Version Complexity: The web platform, though feature-rich, was perceived as overly complex, especially for new users, making navigation and task execution challenging.

⚡ Task Prioritization Difficulty: Users requested clearer prioritization indicators to easily identify urgent or high-priority tasks within the app.

📊 Meter Performance Analysis Interpretation: The dashboard visuals were not intuitive, making it difficult for users to interpret and act on performance data effectively.

📖 Training and Documentation Needs: Users emphasized the need for robust training resources and documentation to increase confidence and efficiency in using the system.

🚫 Limited Offline Functionality: Field workers operating in areas with poor connectivity faced significant challenges due to limited offline features.

These insights highlight key areas of improvement to create a more intuitive, efficient, and user-friendly system that aligns with user needs and enhances operational effectiveness.

📈 Net Promoter Score (NPS): Successfully increased the NPS to +50, showcasing significant user satisfaction and a higher likelihood of users recommending the system.

✅ Customer Effort Score (CES): Achieved a 20% reduction in the CES, reflecting a simpler, more intuitive user experience that made tasks easier to complete.

These achievements demonstrate the effectiveness of the UX improvements implemented in the Adept Water Meter Channel Management System, ensuring alignment with user needs and expectations.