L2 Technical Support for WPEngine
Abigail Joy
IT Specialist
Customer Support Representative
PHP
WordPress
Zendesk
WP Engine
Investigated and assisted with resolving platform (LAMP stack) issues, as well as general wordpress core and plugin errors. Utilized soft skills to de-escalate irate or frustrated customers via zendesk tickets, live chat, and phone; resulting in a higher than company average Csat score.
