L2 Technical Support for WPEngine
Abigail Joy
Investigated and assisted with resolving platform (LAMP stack) issues, as well as general wordpress core and plugin errors. Utilized soft skills to de-escalate irate or frustrated customers via zendesk tickets, live chat, and phone; resulting in a higher than company average Csat score.
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Posted Nov 1, 2023
Investigated and assisted with resolving platform (LAMP stack) issues, as well as general wordpress core and plugin errors.
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