Provide support to the clients and respond to their inquiries. Support the company's brand vision and values and ensures alignment in providing client’s with Positive Shareable Experiences.

Constantly look for ways to better understand the customers' needs and desires, with the purpose of helping the company deliver goods and services that fulfill them. Also keep track of any customer issue or problem and design ways to keep them repeating in the future.

Manage client request by assessing and optimizing the customer experience through help desk tools and software.