Manufacturing Communications App
Ryan Griffin
What sets Ryan and the Workhorse team apart is their excellent problem-solving skills, and professional and high-level communication and systems. Their innovative thinking and proactive approach have provided our business a platform to streamline business processes and significantly enhance overall efficiency.
Problem
→ High volume manufacturing process with significant manual process to support it
→ Coordination between factory team, office team and customers very high overhead and large information loss
→ Misalignment between material and documentation supplied by customers and parts go missing. Costly to find and delays caused.
Solution
→ Customer communication platform with project and order monitoring & auto-notifications
→ Creation of a Projects and Pickup Request concept to better assist with customer communication
→ Transaction-like order updates to ensure consistency of information and correct delivery across orders, factory staff and office staff.
Impact
- 500+ monthly orders managed
- No data loss & new data created has allowed for vast process improvement
- Opened opportunities to apply to other plant operations
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Posted Jul 24, 2024
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