Redesigning: Building Trust and Accessibility in Healthcare

Taofeeqah Bello

Redesigning NEM Health’s Website: Building Trust and Accessibility in Healthcare

Link to live website: https://www.nem-health.com/

About 
NEM HEALTH

NEM Health is a health maintenance organisation (HMO) under NEM Insurance Plc, one of Nigeria’s established insurance providers. Their mission is to make quality healthcare accessible, reliable, and affordable for individuals, families, corporations, and communities both inside and outside Nigeria.

The Problem

NEM Health’s website wasn’t working for users:

Information was scattered and hard to understand.
On mobile, the experience broke down completely.
Outdated website with poor navigation.

My Mission

Simplify navigation so users can quickly find what they need.
Build trust with a clean, professional design.
Make it mobile-first so no user is left behind.

Collaboration & Handoff

✅ Shared Google Drive for assets.
 ✅ Clean Figma file for future edits.
 ✅ Recorded Loom walkthrough for developers.

Impact

Delivered on time: full redesign in just 3 weeks.

Mobile-first design: 100% of core flows tested across desktop & mobile.

Navigation clarity improved: Information architecture reduced page depth from 7+ clicks to max 3 clicks.

Consistency achieved: Established a scalable design system with reusable components, reducing future design/development time by ~30%.

Stronger brand presence: Site is launch-ready to support customer onboarding, plan sign-ups, and diaspora reach.
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Posted Sep 17, 2025

Redesigned NEM Health’s website in 3 weeks; modern, mobile-first, with clear IA and scalable design system, improving trust and access for 1M+ patients globally

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