Telehealth Product | Patina Mobile App

Reinventing primary care for senior adults, Patina Health came to us with the challenge of creating a mobile experience that would be personal, authentic and accessible.

Atomic Health functioned as Patina’s integrated Product Design partner, participating alongside their entire product and dev team in daily scrums and grooming calls. Our design team conducted user research, pioneered product planning and strategy, and designed the Patina application from the ground up. This included the patient-facing mobile app, backend communication and management platform for doctors, nurses and other medical professionals; and a full design system library for the Patina products.

My team kicked off the design process with extensive user research and digging in to understand Patina’s specific goals and services. Understanding how older adults interact with technology was key as the application needed to mirror Patina’s vision for quality and accessible care.

Taking user needs into consideration, we mapped user flows and created high-fidelity wireframes, enabling us to seamlessly move to prototype production.

Since seniors can sometimes struggle with precise motor skills, we made sure tap areas were large enough to ensure optimum accessibility. Additionally, being less familiar with digital technology than younger generations, it was important that screens layouts were clear and concise, eliminating potential confusion or distraction.

To ensure the best possible user experience, we conducted live A/B testing with seniors where we explored two different methods of navigating the app. Outcomes and feedback from user testing largely informed our design decisions moving forward.

One of my personal responsibilities was creating, annotating and managing the design system for Patina’s products. Because their products are so concise, ensuring patients are never surprised or confused by differing use patterns, we were able to produce a relatively small component library.

For more information about my role and responsibilities, please view the Patina Health case study on my website.